mpotenPrivacy Policy

This page describes what we collect when you use mpoten and how we keep that data protected. We at mpoten are committed to safeguarding the personal information you share with us across our platform—whether you're accessing our sportsbook markets, live-dealer tables, slot games, or esports tournaments. Our privacy practices are designed around transparency and your control over your own data.

We operate across supported jurisdictions where local law permits our services. Your information may be processed, stored, and transferred across borders as part of our standard operations. This policy explains your rights, our obligations, and how we handle data throughout your account lifecycle—from registration through account closure.

What We Collect on mpoten

We collect personal data at several points in your journey on mpoten. When you register an account, we ask for your full name, email address, date of birth, phone number, and residential address. We use these details to verify your identity, set up your account, and comply with anti-money-laundering regulations in the jurisdictions where we operate.

During account verification, we request identity documents—such as a national ID, passport, or driver's licence—as well as proof of address (utility bill, bank statement, or similar). We also collect transaction data whenever you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). This includes the payment method used, amount, date, and status of each transaction.

We track your gameplay activity—which sportsbook markets (football, badminton, MotoGP, Liga 1), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots, or esports tournaments you access, and the duration of your sessions. We also log your IP address, device type, browser, and operating system to detect fraud, enforce our terms, and understand usage patterns across our platform.

How We Use Your Data

Our primary use of your data is to operate and secure your mpoten account. We verify your identity to prevent fraud, money laundering, and underage access. We use your transaction history to reconcile deposits and withdrawals, process payouts, and detect unusual activity that may indicate compromise.

We analyse your gameplay data to improve our platform—for instance, understanding which sportsbook leagues (Piala AFF, Premier League, Champions League), live studios, or game titles attract different user segments. This helps us enhance features and expand our product range. We also use your contact details to send account notifications, promotional updates (if you consent), and service announcements.

We may contact you via email or SMS to confirm transactions, alert you to suspicious login attempts, or remind you of pending withdrawals. We retain transaction records for a minimum of five years to comply with financial-reporting obligations in jurisdictions where we are licensed to operate.

Third-Party Processors and Data Transfers

We rely on external service providers to deliver our services. Payment gateways (e-wallet providers and virtual-account issuers) receive your banking details and transaction information in real time. Fraud-detection and identity-verification vendors process your personal and identity documents using automated tools to flag suspicious patterns.

Our servers may sit outside your jurisdiction—typically in Singapore, Malaysia, or European data centres. When data crosses borders, we ensure it travels under encryption and is protected by contractual data-processing agreements that bind our processors to the same standards we follow. You acknowledge this international transfer when you accept our terms.

Your Rights and Choices

We at mpoten recognise your rights over your own information. You may request a copy of all personal data we hold about you; ask us to correct inaccurate or incomplete details; or request deletion of your data (subject to legal retention obligations). To exercise these rights, contact our support team via the channels listed below.

You may also withdraw consent for non-essential communications—such as promotional emails about new game launches or seasonal tournaments. Withdrawal of consent does not affect the lawfulness of processing that occurred before your request. Some data, such as transaction records required for financial compliance, cannot be deleted while your account remains open or within the statutory retention window.

Cookies and Tracking Technology

Our platform uses cookies to remember your login state, language preference, and game history. We also employ analytics cookies to track which pages users visit most, how long they spend on our sportsbook versus live-dealer sections, and whether they arrived via a specific marketing campaign.

These cookies do not identify you personally; they record behaviour patterns only. You may disable cookies in your browser settings, though this may reduce functionality—for instance, you may need to log in each time you visit mpoten. We do not use cookies to track you across other websites.

Contact Us and Service Availability

If you have questions about this privacy policy or wish to exercise your data rights, reach out to our support team. We maintain customer support across Jakarta, Surabaya, Bandung, Medan, and Semarang—with responses typically within one business day during standard operating hours.

Our services are available only in jurisdictions where local law permits online gaming and sportsbook operations. Before opening an mpoten account, ensure that your location permits access to our platform. We reserve the right to suspend or close accounts that operate from restricted regions, and any funds in such accounts may be frozen pending legal review.

This policy was last updated in the current year and may be revised as we enhance our data practices or respond to regulatory changes. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of mpoten after such notice constitutes acceptance of the revised policy.